FAQ's

When will I receive my items?

All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to look at your shipping details and time interval . Deliveries may take longer for international orders thanks to customs regulations within your country. Please contact us : Mail: support@nevillgallery.com if your order hasn’t arrived within the expected time interval .

Where is my item?

you'll view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). additionally , you'll simply enter your order # within the ‘track packages’ link listed within the support section of our website.

What methods of payment does one accept?

We accept all major credit and debit cards, including Visa, MasterCard.

Does one accept PayPal?

No


Does one accept Pre-Paid gift cards?

No,

Does one ship internationally?

Currently, we are shipping to USA only.

What proportion does it cost to ship to my country?

Pricing will depend upon the country during which you reside and therefore the number of things that you simply are purchasing. Exact pricing are often found by clicking “Buy it now” and entering in your address
before completing the checkout process.

Your page isn't loading, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

Do I keep getting a mistake message, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

I just noticed that I chose the incorrect item by mistake, are you able to swap my product?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send
out your product ASAP so act fast!

I just noticed that I chose the incorrect size by mistake, are you able to fix this?
Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty
before the item goes into production, we will make the change. Remember, we attempt to send
out your product ASAP so act fast!

I just noticed that I entered the incorrect shipping address. What should I do?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty
before the item ships, then we will make the change. Otherwise, we'll need to wait until the
item is returned to us.

what's your return/exchange policy?

Return Instruction

If you'd wish to return an item to nevillgallery.com, please follow the instructions below within 30 days of delivery. Safely pack the items within the first packaging that came with the merchandise . All Handbags must be returned in fitness .If the Handbags received is broken , please contact Customer Service.

Exchange

so on exchange a product please contact us at Mail: support@nevillgallery.com which we'll process the exchange a 20$ restocking fee may apply

What happens if the item was “Returned to Sender”?

If your order has been listed as “undeliverable” and returned back to us, we'll ship the
package to you at no additional cost

What happens if my item is damaged?

If your item has any defects or errors on our part, we'll replace the item at no additional cost.
The damaged product doesn't got to be returned. If we are unable to exchange the merchandise due
to inventory issues, we'll refund you or send you a comparable item of your choice.

What happens if my item is broken after washing?

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs aren't meant to last after being mistreated. If you think that your product is flawed , please contact us.
Email: support@nevillgallery.com



What do I do if I received the incorrect product or my product is defective?

If this happens, we are truly sorry. Please email us at :Email: support@nevillgallery.com

and tell us your order number and the way we tousled . we'll lookout of you and canopy all costs of getting you the proper product. we'll send you a replacement product and buy your shipping to send that one back to us. We are human and do make mistakes. we'll confirm to correct the difficulty ASAP!
Customer Support 24/7
📧 Mail: support@nevillgallery.com
📞 Phone : +1(703) 348-8338